{"id":236,"date":"2026-01-22T16:32:26","date_gmt":"2026-01-22T15:32:26","guid":{"rendered":"https:\/\/clients.woop.design\/docs\/jak-odeslat-pozadavek\/"},"modified":"2026-01-22T16:47:18","modified_gmt":"2026-01-22T15:47:18","password":"","slug":"jak-odeslat-pozadavek","status":"publish","type":"docs","link":"https:\/\/clients.woop.design\/cs\/docs\/jak-odeslat-pozadavek\/","title":{"rendered":"Jak odeslat po\u017eadavek"},"content":{"rendered":"\n<p><strong>Prost\u0159ednictv\u00edm webov\u00e9ho port\u00e1lu:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>P\u0159ihlaste se<\/strong> do port\u00e1lu helpdesku<\/li>\n\n\n\n<li>P\u0159ejd\u011bte do sekce <strong>&#8222;<a href=\"https:\/\/clients.woop.design\/my-account\/support-ticket\/\">M\u016fj \u00fa\u010det &gt; Po\u017eadavky na podporu<\/a>&#8222;<\/strong> a klikn\u011bte na tla\u010d\u00edtko <strong>&#8222;Nov\u00fd po\u017eadavek&#8220;<\/strong><\/li>\n\n\n\n<li><strong>Napi\u0161te jasn\u00fd p\u0159edm\u011bt<\/strong> popisuj\u00edc\u00ed v\u00e1\u0161 probl\u00e9m<\/li>\n\n\n\n<li><strong>Vypl\u0148te popis<\/strong> s podrobn\u00fdmi informacemi<\/li>\n\n\n\n<li><strong>P\u0159idejte p\u0159\u00edlohy<\/strong>, pokud jsou relevantn\u00ed (sn\u00edmky obrazovky, dokumenty, protokoly chyb)<\/li>\n\n\n\n<li><strong>Vyberte kategorii<\/strong>, kter\u00e1 nejl\u00e9pe odpov\u00edd\u00e1 va\u0161emu probl\u00e9mu (pokud je k dispozici)<\/li>\n\n\n\n<li>Klikn\u011bte na <strong>&#8222;Odeslat&#8220;<\/strong><\/li>\n\n\n\n<li>Obdr\u017e\u00edte e-mailov\u00e9 potvrzen\u00ed s \u010d\u00edslem po\u017eadavku (nap\u0159. #12345) \u2013 toto \u010d\u00edslo pou\u017eijte pro referenci<\/li>\n<\/ol>\n\n<p><strong>Prost\u0159ednictv\u00edm e-mailu:<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li>Napi\u0161te nov\u00fd e-mail na adresu <strong><a href=\"mailto:support@woop.design\">support@woop.design<\/a><\/strong><\/li>\n\n\n\n<li>Napi\u0161te v\u00fdsti\u017en\u00fd p\u0159edm\u011bt (ten se stane p\u0159edm\u011btem va\u0161eho po\u017eadavku)<\/li>\n\n\n\n<li>Uve\u010fte v\u0161echny relevantn\u00ed podrobnosti v t\u011ble e-mailu<\/li>\n\n\n\n<li>P\u0159ilo\u017ete v\u0161echny u\u017eite\u010dn\u00e9 soubory (sn\u00edmky obrazovky, dokumenty)<\/li>\n\n\n\n<li>Ode\u0161lete e-mail<\/li>\n\n\n\n<li>Obdr\u017e\u00edte automatickou odpov\u011b\u010f s \u010d\u00edslem va\u0161eho po\u017eadavku<\/li>\n<\/ol>\n\n<p><strong>Po odesl\u00e1n\u00ed:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Zkontrolujte sv\u016fj e-mail, zda neobsahuje potvrzovac\u00ed zpr\u00e1vu s \u010d\u00edslem va\u0161eho po\u017eadavku<\/li>\n\n\n\n<li>Na tento e-mail m\u016f\u017eete odpov\u011bd\u011bt a p\u0159idat dal\u0161\u00ed informace<\/li>\n\n\n\n<li>Kdykoli se p\u0159ihlaste do port\u00e1lu a zkontrolujte stav a aktualizace<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Prost\u0159ednictv\u00edm webov\u00e9ho port\u00e1lu: Prost\u0159ednictv\u00edm e-mailu: Po odesl\u00e1n\u00ed:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[40],"doc_tag":[],"class_list":["post-236","docs","type-docs","status-publish","hentry","doc_category-helpdesk-a-tickety"],"year_month":"2026-05","word_count":211,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Ludek Cerny","author_nicename":"erl","author_url":"https:\/\/clients.woop.design\/cs\/author\/erl\/"},"doc_category_info":[{"term_name":"Helpdesk a tickety","term_url":"https:\/\/clients.woop.design\/cs\/docs-category\/helpdesk-a-tickety\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/docs\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":1,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/docs\/236\/revisions"}],"predecessor-version":[{"id":237,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/docs\/236\/revisions\/237"}],"wp:attachment":[{"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/media?parent=236"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/doc_category?post=236"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/clients.woop.design\/cs\/wp-json\/wp\/v2\/doc_tag?post=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}